Shipping policy

Processing & Shipping Times

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Standard shipping within the U.K. takes 5-7 business days after processing.
  • Expedited shipping options are available at checkout for faster delivery.
  • International shipping times vary by location and may take 7-21 business days depending on customs processing.

Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and shipping method selected.
  • Free standard shipping may be available on orders over a certain amount (check our promotions for details).

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.

Delayed or Lost Packages

  • We are not responsible for shipping delays caused by carriers, weather, or customs.
  • If your package is lost or significantly delayed, contact us, and we will assist you in resolving the issue with the carrier.

Wrong Address or Undeliverable Packages

  • Please ensure that your shipping address is correct at checkout.
  • If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

International Shipping & Customs

  • International customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • Customs processing may cause delays beyond our control.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos of the issue, and we will assist with a resolution.