FAQs

1. What is I.C.E Information?

I.C.E Information provides In Case of Emergency (I.C.E.) identification products, including custom ID tags, emergency info cards, and alert accessories, to help individuals stay prepared for unexpected situations.

2. Who should use I.C.E products?

Our products are ideal for athletes, seniors, individuals with medical conditions, children, travelers, and anyone who wants to ensure their vital information is accessible in an emergency.

3. What details should I include on my I.C.E ID?

We recommend including your full name, emergency contact numbers, medical conditions, allergies, and any essential health information that first responders should know.

4. Are your ID tags and cards durable?

Yes! Our products are made with high-quality, water-resistant, and durable materials to withstand daily use and harsh conditions.

5. How do I customize my order?

Simply choose your preferred product, enter your details in the customization fields, and place your order. If you need assistance, our support team is here to help.

6. Do you offer bulk or business orders?

Yes! We provide bulk orders and custom solutions for businesses, healthcare facilities, and organizations. Contact us for special pricing and details.

7. How long does shipping take?

Standard orders typically arrive within 5-7 business days, while expedited shipping options can deliver faster. International orders may take longer depending on the destination.

8. Can I update my information after ordering?

If your order hasn't been processed yet, we may be able to update your details. Contact us as soon as possible for any changes.

9. What if I receive a defective or incorrect item?

We stand by our quality. If you receive a defective or incorrect product, please contact us within 7 days for a replacement or resolution.

10. How can I contact customer support?

You can reach our support team via email at chittsmk@icloud.com or call us at 07883738549. We’re happy to assist you with any questions or concerns.